Responsible Gaming at we77 — Your Wellbeing Comes First

we77 was built for Bangladeshi players who love cricket, casino games, and the thrill of a well-placed bet. But we have always understood that behind every account is a real person, and that the excitement of gambling carries an inherent financial risk. Our responsible gaming programme is not a legal checkbox — it is a core part of how we77 operates.

we77 actively promotes gambling as a form of paid entertainment, not as a method to generate income or solve financial problems. Every player who registers on the we77 platform is encouraged to set personal limits from the moment they open their account, and the tools to do so are always freely accessible in account settings, with no barriers and no waiting periods for applying tighter restrictions.

Our support team is trained specifically in responsible gaming conversations. If a player reaches out with concerns about their gambling behaviour, our agents will not push promotional offers — they will guide the player through available protection options and, where appropriate, recommend external support services. At we77, player welfare always takes priority over short-term revenue.

We77 operates a strict 18+ only policy across all products and services on the platform. No person under the age of 18 is permitted to register, deposit, or participate in any game or betting activity on we77. This policy is non-negotiable and is enforced at both registration and during our KYC verification process.

How We Verify Age

Every player who registers a we77 account is required to confirm their date of birth during sign-up. Before any withdrawal can be processed, we77 requires identity verification via National Identity Card (NID). The NID verification process confirms both the player's legal name and their date of birth, ensuring that the account holder is genuinely 18 years of age or above at the time of registration.

In cases where we77 has reasonable grounds to suspect that an account is being operated by or on behalf of a person under 18, we reserve the right to:

• Suspend the account immediately pending investigation;
• Request additional age verification documentation without prior notice;
• Void any bets placed or winnings accrued while the account was under review;
• Permanently close the account if the underage suspicion is confirmed.

Protecting Young People in Your Household

If you share a device with family members — including children or teenagers — we strongly recommend taking the following precautions to prevent underage access to the we77 platform:

• Never save your we77 login credentials in your browser's autofill settings on a shared device;
• Log out of your we77 account fully after every session on a shared device;
• Use parental control software to restrict access to gambling websites on devices used by minors;
• Keep your account username, password, and bKash/Nagad linked number confidential.

Problem gambling can develop gradually and is not always easy to recognise from the inside. Many players who develop a problematic relationship with gambling continue to believe their behaviour is under control long after warning signs have appeared. we77 encourages all players to periodically and honestly reflect on their gambling habits using the checklist below.

Warning Signs — Ask Yourself Honestly

If any of the following statements apply to your current gambling behaviour, we77 strongly encourages you to use one or more of the player protection tools described in this page, or to contact our support team for guidance:

we77 provides a comprehensive set of account-level protection tools that every player can access directly through their account settings at any time, free of charge, without needing to contact support. Below is a detailed guide to each tool and how to use it effectively.

Deposit Limits

Deposit limits allow you to control exactly how much money you transfer into your we77 account over a defined time window. You can set a daily deposit limit, a weekly deposit limit, or a monthly deposit limit — or all three simultaneously. Once a limit is reached, any further deposit attempts for that period will be declined automatically, regardless of the payment method used.

Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day waiting period, during which the existing lower limit remains in force. This cooling-off delay exists specifically to prevent impulsive decisions made during an intense gaming session from bypassing a limit you set during a calmer moment.

Session Time Limits

A session time limit sets a maximum duration for a single continuous login session on the we77 platform. You will receive an on-screen reminder when 80% of your session limit has been reached. When the full limit is reached, you will be automatically logged out and will not be able to log back in for a configurable rest period (minimum 30 minutes).

Reality Check Notifications

Reality check alerts are periodic on-screen pop-up notifications that appear at intervals you choose — every 30 minutes, every hour, or every 2 hours. Each alert displays your total net gambling result for the current session (total wagered vs. total returned) and your session duration, giving you a clear snapshot of your current position before you decide whether to continue playing.

Loss Limits

Loss limits cap the net amount you can lose within a day, week, or month. Unlike deposit limits (which control what goes in), loss limits monitor actual gaming losses and suspend betting activity once your ceiling is reached for the period. This is especially useful for players who top up accounts in small increments but can accumulate significant losses across many short sessions.

Cool-Off Period

A cool-off period is a structured temporary break from the platform. You choose a duration — 24 hours, 7 days, or 30 days — and your account is suspended for all real-money play immediately upon activation. Your account data, balance, and history are preserved. At the end of the cool-off period, your account automatically reactivates. During the cool-off, we77 will not send you any promotional communications.

Self-exclusion is the most powerful protection tool available on the we77 platform. It is intended for players who have recognised that their gambling behaviour has become, or is at risk of becoming, problematic, and who need a firm, enforced boundary rather than a voluntary limit they might be tempted to override.

When you activate self-exclusion on we77, your account is immediately and completely suspended. You will be unable to log in, deposit, place bets, or access any real-money game or betting feature for the entire duration of your chosen exclusion period. we77 will also remove your contact details from all marketing lists and cease sending any promotional material to you for the duration of the exclusion.

Self-Exclusion Durations

we77 offers the following self-exclusion options:

• 6 months — the minimum self-exclusion duration;
• 12 months (1 year);
• 3 years;
• Permanent exclusion — the account is closed forever with no option to reopen.

How to Request Self-Exclusion

After a timed self-exclusion period ends, reactivation is not automatic. You must proactively contact we77 support to request reinstatement, and a mandatory 24-hour reflection period is applied before the account is reopened. Permanent exclusions can never be reversed.

we77's own support team is your first point of contact for any responsible gaming concern, and we are available around the clock. However, we also recognise that speaking with an independent third-party organisation can feel easier for some players — particularly when conversations involve personal financial difficulty or the impact of gambling on relationships and mental health.

If you or someone you care about needs guidance beyond what we77 can provide directly, we encourage reaching out to a qualified counselling or financial wellbeing service. Seeking help is a sign of strength, and taking that step early leads to significantly better outcomes than waiting until a problem has grown larger.

Contacting we77 Support

The we77 responsible gaming support channel is available 24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, and all public holidays. You can reach us through:

• Live Chat: Available directly on the we77 platform — average response time under 3 minutes;
• Email: [email protected] — responses within 12 hours, typically much sooner.

When you contact we77 about a responsible gaming concern, your conversation is handled by a trained support agent. No promotional offers will be made during a responsible gaming conversation. Your enquiry is confidential.

Financial Wellbeing

If gambling has affected your financial situation, we strongly encourage you to speak with a financial counsellor or reach out to your bank. Customers of Dutch-Bangla Bank, City Bank, BRAC Bank, and other major Bangladeshi financial institutions may be able to access free financial counselling services. bKash and Nagad users can also contact their respective customer care lines to discuss account spending controls at the mobile banking level.

The we77 platform is strictly for adults aged 18 and above. we77 takes every reasonable measure to prevent access by minors, including mandatory age verification at the KYC stage. However, we recognise that technology alone cannot fully substitute for parental awareness and household-level precautions.

Recommendations for Parents and Guardians

• Discuss age-appropriate internet use with children and teenagers in your household, including explaining why gambling websites are for adults only;
• Use device-level parental control software or browser extensions to block access to gambling domains on shared devices;
• Do not allow children to use your device while you are logged in to we77, even briefly;
• Ensure your we77 password is not visible, saved in accessible autofill, or otherwise obtainable by a minor in your household;
• If you believe a minor has accessed your we77 account, contact support immediately — we77 will assist you in securing your account and reviewing any activity that occurred.

Reporting Suspected Underage Access

If you have reason to believe that a person under 18 has registered on the we77 platform or is using an existing account, please report it immediately to [email protected] with as much detail as you are able to provide. we77 treats all such reports as high priority and will investigate and act on them as a matter of urgency.

Responsible gambling is not just about protection tools and intervention — it is also about building healthy habits from the start. The following practical guidelines are recommended for all we77 players, whether you are a casual weekend player enjoying BPL cricket odds or a regular slots player:

• Set a budget before you start — decide on a fixed amount you are comfortable losing entirely before you begin a session, and treat it as the cost of entertainment, not an investment;
• Never gamble with money you cannot afford to lose — rent, food, utility bills, and essential expenses should always be paid before any gambling spend is considered;
• Take regular breaks — step away from the platform at intervals, especially during long sessions. Use the we77 reality check feature to prompt these breaks automatically;
• Do not gamble when emotional — avoid placing bets when you are stressed, upset, intoxicated, or under significant emotional pressure. Decision-making quality deteriorates significantly under emotional stress;
• Keep track of time and money spent — use the session history and transaction history tools in your we77 account to review your actual spend and time regularly — not just when you remember a big win;
• Treat losses as the cost of play — a loss is not a debt to be chased. Chasing losses is one of the most common triggers of escalating gambling problems;
• Balance gambling with other activities — if we77 is your primary or only source of entertainment or social engagement, consider diversifying your leisure time with other activities;
• Talk to someone you trust — if gambling feels like it is becoming a significant part of your thoughts or conversations, speaking openly with a trusted friend or family member can provide valuable perspective.

we77 is committed to being a platform where responsible gambling is not just permitted but actively encouraged. If you ever have questions about your account usage, your spending patterns, or the tools available to you, our support team is ready to assist — no pressure, no sales pitch, just straightforward help.